[Joe Moore]

Botched Castle Grayskull Order Handling Infuriating Customers

[Tharkon68]

Mine went through ok

[Lody666]

And this is just one of MANY reasons why they no longer get my money.

[1987olds442]

It's puzzling why Mattel sticks with Digital River with all the problems that they have with them.

[name]

Lol yah...I'm not angry that I don't collect motu anymore because of these issues never getting addressed.

I feel bad for those who have to go through this bs

[quitcherbichinn]

Quote:

Originally Posted by 1987olds442

It's puzzling why Mattel sticks with Digital River with all the problems that they have with them.

Digital River IS Mattel, that is why they continue to deal with them. If you do a little research you will find the evidence that they are one and the same. I always get a kick out of Mattel's attempts at defending DR like they are an independent company.

[Robogeek28]

This is exactly why I'm waiting until AFTER I have Two-Bad in hand before I switch my credit card over to my new one. I'd hate to miss out on him when, not if, Matty screws up my request and ends up canceling my whole subscription instead.

[Nightwing]

I'm still waiting for my screen accurate Hover Board to arrive, but instead I received the "So Not Final" version!

[Dr Kain]

Wow, just wow. I'm not sure whether to be upset they are doing this to their customers or to laugh for how they just ****ed themselves up with a $300 product. It would serve them right had half of those people just decided to say, "YOu know what, **** you, I don't need it!"

BTW, uh... Digital River IS an independent company. They do more than deal with Mattel's products, and not very well. Earlier this year they shipped the standard copies of Ni No Kuni for PS3 to people who preordered the limited edition and sent limited editions to those who preordered the standard edition a week before its release.

[baddasspk]

Quote:

Originally Posted by quitcherbichinn

Digital River IS Mattel, that is why they continue to deal with them. If you do a little research you will find the evidence that they are one and the same. I always get a kick out of Mattel's attempts at defending DR like they are an independent company.

Not sure where you get your info, but a quick google search proves that DR is an independent e-commerce company that have many clients besides, and are not connected to Mattel. Not only that, but they are a publically traded company.

[trebleshot]

People were already complaining about the inconsistent service they got when updating account information and the outdated auto-responses earlier this year. But now they decide it needs to be updated? Nothing like threatening the old pocketbook to motivate people.

I guess if they screw up on an order for a $20 figure here and there, it's no big deal to them. Screw up on several $300+ transactions and suddenly they're willing to bend over backwards to fix things.

Personally, I'd rather they just turn around and bend over forwards so I can give them a swift kick in the arse and hopefully dislodge their collective heads.

[cobracobra]

So people check your bank accounts, on monday I had a pending charge for gray skull and today its gone. I am a little freaked and just want to assault Mattys facebook page about this. Honestly, if I don't get Castle Grayskull I will unsubscribe to 2014.

[Jmacq1]

Quote:

Originally Posted by cobracobra

So people check your bank accounts, on monday I had a pending charge for gray skull and today its gone. I am a little freaked and just want to assault Mattys facebook page about this. Honestly, if I don't get Castle Grayskull I will unsubscribe to 2014.

I've had a lot of times where a pending charge will appear, and then disappear for a brief span in-between moving from "pending" to "finalized." It seems especially common on long-standing preorder kinds of things. It's weird, but I'd say it's definitely not cause for alarm quite yet.

And surely I can't see the ironic humor in the title of this thread also being "botched?"

[trebleshot]

I thought about fixing it, but I like the irony too.

[quitcherbichinn]

Quote:

Originally Posted by baddasspk

Not sure where you get your info, but a quick google search proves that DR is an independent e-commerce company that have many clients besides, and are not connected to Mattel. Not only that, but they are a publically traded company.

sadly i have egg on my face and i am wrong. i swear i looked into it a couple years ago when i was having nothing but headaches with DR and i hit a site that showed they were a subsidiary or something to that effect. not the first time nor will it be the last time i'm wrong about something. =)

[Enigma2K2]

They're cheap to work with, aren't they Matty... that's gotta be the reason. Why in the hell would you keep working with people that are impacting your already spotty reputation so negatively?

[KshatriyaNZ666]

Well whatever. Mine went through just fine. I've never had any issues with DR and MattyCollector and I expect to continue not having issues. I emailed them so I could switch the payment method for Grayskull to my credit card from my debit card prior to the shipping date(s), and...well, they updated it. Voila, easy-peasy. So I can't say I comprehend or sympathize with all the victims out there, but you have my condolences.

I just hope that we're all satiated once we've finally got this thing in hand.

[jestermon]

I'm amazed with all the problems they have it is cheaper to use them, but you know Matty Collector's business decisions aren't always logical.

So people are complaining about Digital River huh, yes, are they cheap? No but we use them any ways.

Solution we will tell them we are changing customer service ever few years and getting better people then never do it Scott approved.

[KITT]

I canceled my order at the beginning of the year because I knew all this would happen. Later on, during the time when everyone was getting cancellation notices due to credit card issues... I thought I'd email matty and tell them I got a cancellation email, even though I didn't LOL! I got a reply asking for some basic info. Then about a week later I got an email saying my order was reinstated. LOL! Plus I got the castle at the $250 price and the stupid poster too. He He! Made DR's stupidity work for me for a change.