[Trivial Psychic]

Quote:

Originally Posted by adcatalano

After you add it to the cart add /checkout to the url to manually go to the checkout process

I'll give that a shot. Not sure what else to do at this point, though I have heard opening a new window in the browser with the checkout button might work as well.

[metalalchemist]

Ok, posting my findings here too as it might help others(already posted a neca's facebook) :
For those asking, full story: Yesterday I used chrome; indeed when the checkout button failed, I just refreshed and luckily the second click on the checkout button went through fine(this working, was mere coincidence and luck).
Today after looking into people issues I decided to check what the deal was.
So, there is a tool under chrome named the code inspector where you can explore all ajax requests, javascript actions, etc (techie/programmer stuff, I now, but basically to check generated requests from your browser to their server)
I noticed that indeed, this time the checkout button was taking a while to do something (at least, nothing apparent), so decided to open code inspector and look under the hood.
I could see that after clicking it, the request was being sent to their server/servers?, but in some cases, the server took a while to answer back. This response time, at least for me, varied between 15 to 40 seconds.
So, my appreciations as a website developer: 1. Yeah, their site is over-saturated and unable to handle that many requests
2. Bad user interface as the experience is not very informative
3. Yes, sometimes the request can be sent and the server still not respond because it got hung on your request (this can happen to sites even without big user load)
4. As some say here: be patient with the button. What I would do in this case, given the previous already commented issues is to click once, wait a reasonable amount of time (say about 30 secs which seems to be the average) and if it does not load, refresh the page and click again once. This last step is what I used to test request duration in my experiment.
Hope it helps and hope it helps NECA - N.E.C.A develop a better site (if you want, you could hire me or I could get you a good dev contact me in exchange for access to exclusives every year XD)
Another option too, is opening a couple more of tabs in your browser all pointing to the cart and clicking once in the checkout button. One of them should load faster and you get the a bigger chance for your request not to be just dropped.

[andr0s81]

Quote:

Originally Posted by metalalchemist

Ok, posting my findings here too as it might help others(already posted a neca's facebook) :
For those asking, full story: Yesterday I used chrome; indeed when the checkout button failed, I just refreshed and luckily the second click on the checkout button went through fine(this working, was mere coincidence and luck).
Today after looking into people issues I decided to check what the deal was.
So, there is a tool under chrome named the code inspector where you can explore all ajax requests, javascript actions, etc (techie/programmer stuff, I now, but basically to check generated requests from your browser to their server)
I noticed that indeed, this time the checkout button was taking a while to do something (at least, nothing apparent), so decided to open code inspector and look under the hood.
I could see that after clicking it, the request was being sent to their server/servers?, but in some cases, the server took a while to answer back. This response time, at least for me, varied between 15 to 40 seconds.
So, my appreciations as a website developer: 1. Yeah, their site is over-saturated and unable to handle that many requests
2. Bad user interface as the experience is not very informative
3. Yes, sometimes the request can be sent and the server still not respond because it got hung on your request (this can happen to sites even without big user load)
4. As some say here: be patient with the button. What I would do in this case, given the previous already commented issues is to click once, wait a reasonable amount of time (say about 30 secs which seems to be the average) and if it does not load, refresh the page and click again once. This last step is what I used to test request duration in my experiment.
Hope it helps and hope it helps NECA - N.E.C.A develop a better site (if you want, you could hire me or I could get you a good dev contact me in exchange for access to exclusives every year XD)
Another option too, is opening a couple more of tabs in your browser all pointing to the cart and clicking once in the checkout button. One of them should load faster and you get the a bigger chance for your request not to be just dropped.

If you tweet or instagram this to them it will get more traction. If you do let me know and I'll be sure to retweet it. Thank you for taking the time NECA should have taken to look into it.

[Comedian]

Quote:

Originally Posted by adcatalano

After you add it to the cart add /checkout to the url to manually go to the checkout process

You need anything let me know. Your way to the cart was the only reason I just purchased John Conner and the TURTLES SET ! It just stuck on checkout like the last few days,but your link worked!

[webz]

Thanks for the /checkout hint. Worked great. Turtle set sold instantly, so had to buy the $400 set. Selling the extras to friends and coworkers.

[AlanThCollector]

There are winners and losers every year... this time I lost all three days for various reasons.

I really wanted the Turtles set. This is the first time in three years that I didn't manage to get one. Checkout button problems man... At least they will likely get a Gamestop release minus the weapons rack maybe.

Not getting John Connor also stings a bit. They say they won't re-release him, but I'll hold my breath. And even if they don't, what can you do? The sun still rises, life goes on and there will always be something else better in the future worth getting or experiencing.

At least now I can stop stressing about it. Toys should be fun.

[graphyt]

Really wish I had come back here and seen the /checkout suggestion. It occurred to me that I should have left my mid checkout tab open and just refreshed that to try and jump ahead. But swing and a miss. Got the checkout button to work about a minute in, still had TMNT, got through the paypal window and final screen it was sold out. I'm hoping that these will see a Gamestop release like the brothers.

[SpasticPlastic]

I struck out on the TMNT sets. First time I've ever failed at a NECA exclusive. Stings a bit, but I'll live. Off to eBay I go.

[Ebonyleopard]

Well, so much for trying to get the TMNT set. 3 days with the damn thing in my cart, 3 days not being able to make the site take me to the pay page. Guess they were really trying to tell me to save my money.

Only hope for Splinter now is either A)Find it secondary market (which I hate encouraging the practice of), or B) hope they do like they did the turtles and single pack them for some store's exclusive.

[Ebonyleopard]

Quote:

Originally Posted by graphyt

Really wish I had come back here and seen the /checkout suggestion. It occurred to me that I should have left my mid checkout tab open and just refreshed that to try and jump ahead. But swing and a miss. Got the checkout button to work about a minute in, still had TMNT, got through the paypal window and final screen it was sold out. I'm hoping that these will see a Gamestop release like the brothers.

Even doing that didn't work for me. I tried on a PC, Laptop, and phone and still couldn't get through.

[dukefett]

Struck out too, small chance I can get someone who going to SDCC to either grab me one or let me use their badge (I'm in SD) for an hour and I'll run in and try to buy it.

[Trivial Psychic]

At least some of you got to the checkout button. Had everything ready to go at 9:59, and for some reason today the site would flat out not load for me during the first two minutes. By the time it came up at 10:02...I knew it was over...and sure enough, Shredder and Co. were gone.

First time I have struck out all three days in years, and I'll never again be putting myself through this nonsense with Neca. Call it sour grapes if you want...and that's fine...I'll even agree with you there, but it doesn't change the fact that poorly handled stuff like this can really suck the joy out of the hobby.

If there is a silver lining in all of this, at least more funds just freed up for the next round of Marvel Legends.

[webz]

Quote:

Originally Posted by Trivial Psychic

At least some of you got to the checkout button. Had everything ready to go at 9:59, and for some reason today the site would flat out not load for me during the first two minutes. By the time it came up at 10:02...I knew it was over...and sure enough, Shredder and Co. were gone.

First time I have struck out all three days in years, and I'll never again be putting myself through this nonsense with Neca. Call it sour grapes if you want...and that's fine...I'll even agree with you there, but it doesn't change the fact that poorly handled stuff like this can really suck the joy out of the hobby.

If there is a silver lining in all of this, at least more funds just freed up for the next round of Marvel Legends.

I got the bundle, and I completely agree with you. I’m done with Neca unless they have a better way of getting product into the collector’s hands. Luckily I have friends who gave up on getting these, and were thrilled I will sell them the figures I don’t want for no mark up.

[metalalchemist]

Quote:

Originally Posted by andr0s81

If you tweet or instagram this to them it will get more traction. If you do let me know and I'll be sure to retweet it. Thank you for taking the time NECA should have taken to look into it.

Go ahead, I do not have tweeter or instagram

[Trivial Psychic]

Image taken from Facebook...but it sums up all our aggravation I think...

[deecee4]

Quote:

Originally Posted by Trivial Psychic

First time I have struck out all three days in years, and I'll never again be putting myself through this nonsense with Neca. Call it sour grapes if you want...and that's fine...I'll even agree with you there, but it doesn't change the fact that poorly handled stuff like this can really suck the joy out of the hobby.

Yeah, totally sour grapes. That shit happened to me last year when I got completely shut out all 3 days and I'm still butt hurt about it. That's part of the reason for my post where I said it's not worth the hassle (the other part being dealing with ebay shenanigans trying to unload the figures I didn't want) but yeah, it really isn't worth the stress/angst/whatever just to get some toys. I'll just keep an eye out for the not-as-rare Chinese variants.

[Synth]

I had everything set up with a Kreese in cart from yesterday passed the checkout button. I deleted Kreese and went straight for the all-in set. Used the old link from yesterday which was past the checkout button screen. Checkout with PayPal took the longest but I got lucky to secure a set Glad the all-in one was available! Last year was a disaster and I missed out, ordered the 2018 set for way too much. Now I'm left to sell the DC sets and Pennywise which I'm not looking forward to...

[webz]

Quote:

Originally Posted by Synth

I had everything set up with a Kreese in cart from yesterday passed the checkout button. I deleted Kreese and went straight for the all-in set. Used the old link from yesterday which was past the checkout button screen. Checkout with PayPal took the longest but I got lucky to secure a set Glad the all-in one was available! Last year was a disaster and I missed out, ordered the 2018 set for way too much. Now I'm left to sell the DC sets and Pennywise which I'm not looking forward to...

I’m in the same boat. Don’t think anyone cares really about the pennywise. Might just end up using it for target practice.

[Synth]

Quote:

Originally Posted by deecee4

Yeah, totally sour grapes. That shit happened to me last year when I got completely shut out all 3 days and I'm still butt hurt about it.

It happened to me in 2017 and 2018, I tried all 3 days, same this year but finally made it. It's a headache to deal with but I figured this time I refuse to pay over $300 for a TMNT set no matter what so I had to make the best of batteling it out on NECA site again. With mattycollector I always dealt with it too till they introduced the subscription but then again any extras got me back to that mess.

I just hope it would change where you dont lose the item during the checkout process. It's like you go shopping in a store, you put the item in a basket, go to checkout but on the way someone runs past you, grabs the item from your basket and runs to checkout. That's a wtf moment right there and it happens to us digitally...

[webz]

This year was the first I had problems. With the mirage foot of nycc, toon turtles, and movie turtles, I had no probs. Got them on the first day. This set was a headache. Even having everything ready and typing as fast as possible, the turtles set sold out in 15 seconds every day. It was the /checkout “cheat” and the bundle that saved my bacon. Thankfully I have several collector friends to split the bundle and an understanding wife.

[GhostBubster84]

Hey, so has anybody's Neca order been cancelled due to Neca finding them reselling it on Ebay? I got a text from my buddy last night saying his order of 2 TMNT set was canceled due to this. Basically a Neca rep found his listing, and his Ebay username and location made them deduce it was him selling it. But seriously? They have people watching Ebay and trying to match account credentials?

I thought they only canceled duplicate orders. It's really hard to reason why they're doing this, but apparently they're cracking down on "scalpers" as they put it. He's sent me all the screen grabs from the emails, and their customer service rep has been pretty firm on it. It's a really weird approach. I guess another question is, why can you order 2 sets if Neca doesn't want you even reselling 1?

I too ordered 2 sets, and worry Neca might cancel my current or future orders if they find me reselling anything on Ebay. But again, so many people resell comic con exclusives on Ebay. This doesn't seem like the right action or response. Ultimately I don't think anyone's Ebay activity is any of their business.

[Black Arbor]

Quote:

Originally Posted by GhostBubster84

Hey, so has anybody's Neca order been cancelled due to Neca finding them reselling it on Ebay? I got a text from my buddy last night saying his order of 2 TMNT set was canceled due to this. Basically a Neca rep found his listing, and his Ebay username and location made them deduce it was him selling it. But seriously? They have people watching Ebay and trying to match account credentials?

I thought they only canceled duplicate orders. It's really hard to reason why they're doing this, but apparently they're cracking down on "scalpers" as they put it. He's sent me all the screen grabs from the emails, and their customer service rep has been pretty firm on it. It's a really weird approach. I guess another question is, why can you order 2 sets if Neca doesn't want you even reselling 1?

I too ordered 2 sets but they were spoken for so I didn't bother with Ebay. But again, so many people resell comic con exclusives on Ebay. This doesn't seem like the right action or response. Ultimately I don't think anyone's Ebay activity is any of their business.

HAH!!! Finally NECA does something about scalping!

[webz]

Quote:

Originally Posted by GhostBubster84

Hey, so has anybody's Neca order been cancelled due to Neca finding them reselling it on Ebay? I got a text from my buddy last night saying his order of 2 TMNT set was canceled due to this. Basically a Neca rep found his listing, and his Ebay username and location made them deduce it was him selling it. But seriously? They have people watching Ebay and trying to match account credentials?

I thought they only canceled duplicate orders. It's really hard to reason why they're doing this, but apparently they're cracking down on "scalpers" as they put it. He's sent me all the screen grabs from the emails, and their customer service rep has been pretty firm on it. It's a really weird approach. I guess another question is, why can you order 2 sets if Neca doesn't want you even reselling 1?

I too ordered 2 sets but they were spoken for so I didn't bother with Ebay. But again, so many people resell comic con exclusives on Ebay. This doesn't seem like the right action or response. Ultimately I don't think anyone's Ebay activity is any of their business.

Wow. That sucks. While I personally don’t condone eBay scalping, I don’t condone a company hunting its customers either.

[deecee4]

Hmmm..i dont know,Randy was suggesting for people to sell off the stuff they didn't want. So if what happened is true,maybe your friend was selling his for an obnoxiously exorbitant amount and they decided to shut him down.

[KeoniKai0609]

Quote:

Originally Posted by deecee4

Hmmm..i dont know,Randy was suggesting for people to sell off the stuff they didn't want. So if what happened is true,maybe your friend was selling his for an obnoxiously exorbitant amount and they decided to shut him down.

I'm the friend. I listed it at $125 and from there it rocketed to $200 before I had to take it down because I no longer "owned" it. I don't consider myself a scalper. I saw the opportunity to purchase 2 as my limit and put another one up for sale to see where it went. I purchased it fair and square like anyone else would have. I think it's absolutely ridiculous they had the power to cancel my set and think the system is flawed. If they want to fight "scalping", limit it to 1 per household and don't make it so damn difficult to get.