Originally Posted by Tarooster (Post 287187)

I work retail and I can tell you that what you described is the worst example of customer service I've probably ever heard. A supervisor should never ask a customer to leave the store unless they are a threat to others physically or are disturbing the other shoppers in a profound way.(drunk, swearing loudly, yelling, etc.) or possibly if they are damaging store property but at that point they would probably get the cops involved.

I really am shocked that happened, but TRU really does have crappy service anyway. (I use to work there years ago and I can tell you this with all honesty) you'd think being the only major toy retailer left in this horrible economy they might wanna actually keep their customers lol.

Originally Posted by shortysben (Post 287176)

okay, so there I was...I find myself in TRU because I told USAgent I would look for a light up stand cap for a trade with him...

So as I paruse the toy aisles (avengers display, and marvel toys in their usual spots) an employee walks up to me and asks if I "need help finding anything?".

as I already had checked both displays I tell him I am looking for wave 2 of the avengers light up TRU exlcusive figs.

he tells me what he has is what is out. So I casually explain to him (btw at no time did I become emotional, or raise my voice...AT ALL)...that it doesnt make sense that they have ordered a huge amount of the wave one figs (sorry USAgent no cap). They literally have 8 of each wave one figures that were not there before.

The employee starts getting heated, and tells me they ordered nmore of wave one because the they are "sought after"...

At this I gawked and pointed out that they were in fact NOT sought after thus why there are so many wave one figures sitting on the shelves, and EVERY wave 2 figure has been bought.

He tells me the Iron Man ought of wave 2 was CRAP anyway and continued to list reasons why what I was looking for was not in the store.

So I continue to talk to him and explain (calmly) why what he is telling me makes no sense (i mean cmon I know the game and know why there are no wave 2 figs there), I then ask why there are no wave 2, he gets even more distrought at me (I dont know why) and continues to make excuses as to why there are only wave one! I am not quite sure why he was so pissed as I was not...

He then gets a store supervisor involved and to the SS's behalf she was (i guess) backing her employee...

she starts rambling on about how if I wanted them I would have to order them online and have them shipped, as I was simply just stating how her store employee was completely wrong (in the most open minded tone I could), and she started to change her demeanor...

~Again~ I dont know why as the employees were the ones making a big deal out of it...

I dont know if they knew they were wrong or what?

Then they asked if I WOULD LEAVE. So I politely left with nothing...and trust me I WILL NEVER go back there again...

I just didnt get how I had done nothing wrong, and I was asked to leave...

Pretty Fucked up...

Just a funny little story I thought I would share...

Originally Posted by proteus (Post 287190)

Well to my suspicious mind,i think you maybe busted a scalpers insider,he seemed to know a lot about what was in demand (that crock he told you about wave1 could have been the bullshit he gives non figure qualified Joe public who ask questions) Consider the possibility that he is sliding the desirable figures to someone else for resale,along comes you,who SHOCK HORROR knows his stuff,and he's thinking im in the shit here,so he uses the SS to back him up,and dismisses you as some toy weirdo to her,she goes back to her duties none the wiser,he goes back to his toy-stealing,scalper helping rat-bastard ways breathing a sigh of relief........

Originally Posted by Fedup23 (Post 287192)

Rather than argue about Avengers toys, Id probably ask you to leave too. LOL But then again.. I have never worked retail for just this reason..I dont feel like dealing with customers like this. Ok, so what ..his reasons why there were no wave 2 werent satisfactory for you.. so you kept asking him the same question? Id just punch you in the throat and turn in my smock. hahaha

Just to make it clear.. i dont think he was right either.

The moral of this story.. (IMO) dont be one of two grown men standing in TRU arguing about action figures. :p

Originally Posted by shortysben (Post 287185)

Ha ha ha, they woulndt like me if I were angry...HA HA HA, what up Shock? Anything new?

Guess what I am doing tonight? Opening GIANT MAN and SENTINEL Wave ML's I got! WORD...and then updating my BST...

Originally Posted by proteus (Post 287190)

Well to my suspicious mind,i think you maybe busted a scalpers insider,he seemed to know a lot about what was in demand (that crock he told you about wave1 could have been the bullshit he gives non figure qualified Joe public who ask questions) Consider the possibility that he is sliding the desirable figures to someone else for resale,along comes you,who SHOCK HORROR knows his stuff,and he's thinking im in the shit here,so he uses the SS to back him up,and dismisses you as some toy weirdo to her,she goes back to her duties none the wiser,he goes back to his toy-stealing,scalper helping rat-bastard ways breathing a sigh of relief........

Originally Posted by usagent27 (Post 287200)

Thanks for checking for me. i appreciate it! sorry you got kicked out.... i have no idea why they didn't order more of wave 2....arghhhh

Originally Posted by shortysben (Post 287182)

I thought it was a big joke...I mean I have been in that place countless times, and left empty handed...I dont really have time to hunt anymore, but there is NEVER anything there I buy...whatever, at least I came home with a funny WTF moment...thought you guys might like that

Originally Posted by shortysben (Post 287176)

okay, so there I was...I find myself in TRU because I told USAgent I would look for a light up stand cap for a trade with him...

So as I paruse the toy aisles (avengers display, and marvel toys in their usual spots) an employee walks up to me and asks if I "need help finding anything?".

as I already had checked both displays I tell him I am looking for wave 2 of the avengers light up TRU exlcusive figs.

he tells me what he has is what is out. So I casually explain to him (btw at no time did I become emotional, or raise my voice...AT ALL)...that it doesnt make sense that they have ordered a huge amount of the wave one figs (sorry USAgent no cap). They literally have 8 of each wave one figures that were not there before.

The employee starts getting heated, and tells me they ordered nmore of wave one because the they are "sought after"...

At this I gawked and pointed out that they were in fact NOT sought after thus why there are so many wave one figures sitting on the shelves, and EVERY wave 2 figure has been bought.

He tells me the Iron Man ought of wave 2 was CRAP anyway and continued to list reasons why what I was looking for was not in the store.

So I continue to talk to him and explain (calmly) why what he is telling me makes no sense (i mean cmon I know the game and know why there are no wave 2 figs there), I then ask why there are no wave 2, he gets even more distrought at me (I dont know why) and continues to make excuses as to why there are only wave one! I am not quite sure why he was so pissed as I was not...

He then gets a store supervisor involved and to the SS's behalf she was (i guess) backing her employee...

she starts rambling on about how if I wanted them I would have to order them online and have them shipped, as I was simply just stating how her store employee was completely wrong (in the most open minded tone I could), and she started to change her demeanor...

~Again~ I dont know why as the employees were the ones making a big deal out of it...

I dont know if they knew they were wrong or what?

Then they asked if I WOULD LEAVE. So I politely left with nothing...and trust me I WILL NEVER go back there again...

I just didnt get how I had done nothing wrong, and I was asked to leave...

Pretty Fucked up...

Just a funny little story I thought I would share...

Originally Posted by proteus (Post 287190)

Well to my suspicious mind,i think you maybe busted a scalpers insider,he seemed to know a lot about what was in demand (that crock he told you about wave1 could have been the bullshit he gives non figure qualified Joe public who ask questions) Consider the possibility that he is sliding the desirable figures to someone else for resale,along comes you,who SHOCK HORROR knows his stuff,and he's thinking im in the shit here,so he uses the SS to back him up,and dismisses you as some toy weirdo to her,she goes back to her duties none the wiser,he goes back to his toy-stealing,scalper helping rat-bastard ways breathing a sigh of relief........

Originally Posted by usagent27 (Post 287206)

not toy related but.... scored for 5.00 at a store called five below

http://img201.imageshack.us/img201/9996/shirtf.jpg

Uploaded with ImageShack.us

Originally Posted by Colder Soldier (Post 287226)

The MU Avengers LUB case assortments were allocated by store. The reason why is they made/ordered sooo much of w1. For some reason they really thought common figures slightly repainted would fly off the shelves. That’s why w1 is about 5:1 to w2 right now.

The reason why the guy blew up is because you two were having a "Geek" moment. Much like the "N" moment (as explained in the animated comedy "The Boondocks "), neither of you could've backed down before proving the other wrong.

The store supervisor deserved that throat punch because we all know the customer is always right.

Originally Posted by proteus (Post 287190)

Well to my suspicious mind,i think you maybe busted a scalpers insider,he seemed to know a lot about what was in demand (that crock he told you about wave1 could have been the bullshit he gives non figure qualified Joe public who ask questions) Consider the possibility that he is sliding the desirable figures to someone else for resale,along comes you,who SHOCK HORROR knows his stuff,and he's thinking im in the shit here,so he uses the SS to back him up,and dismisses you as some toy weirdo to her,she goes back to her duties none the wiser,he goes back to his toy-stealing,scalper helping rat-bastard ways breathing a sigh of relief........

Originally Posted by wolverine2281 (Post 287239)

I was able to get 3 different Targets to get the Wave 1 ML's from the back for me when they first hit. but they're nicer there :)