[CLASSIFIED]

Quote:

Originally Posted by Spacemafia

Doesnt matter.....it was opened....you open one and try to return to Target are you going to be a new customer at Walmart?

It does matter.

In the interest of customer service the manager at Best Buy could have accepted the return or issued me a credit despite what their policy says.

They could have marked the open dvd down as damaged and sold me the more expensive copy for the difference like I wanted. It would have made me happy, I would have stayed a customer and I wouldn't be outing them in a thread on a Toy Forum today had they made the correct decision.

Policies are for rank and file associates to protect them from making decisions they aren't paid to make.

Successful store managers make exceptions to policies all of the time in order to promote repeat business from customers.

I am speaking to you from real world experience.

And it isn't about the policy for store employees that stick to it. It is about asserting power over someone else.

I make these decisions on a dailey basis. If I believe your story I will break policy to make you happy and retain you as a customer.

This particular policy is about limmiting piracy, not scaring away customers. Therefore; in this instance; I am in the right and Best Buy was wrong.