[vampireheart]

I have to side with CLASSIFIED on this one, as a Manager myself (not a best buy) I do break policy every once in a while if a customer has a legitimate excuse. Any retail organization can and does have the "power" to please a customer. "Policy" breaks the first rule of most if not all companies that want to make money. Rule number one is "Customer Satisfaction" and if I break policy for somebody and a higher up comes down on me. The reason ill be using is "Customer Satisfaction" I wanted to keep that repeat business. It never fails and you put the higher ups"power trip" back in check. Now if you come at me screaming you best believe im showing you the door, ive had many people with legitimate reasons who for one reason or another went passed the return date or brought back something worn, and most customers understand they wont get a refund but will take a store credit. That alone is proof they still want to shop in your store. BB in this instance should have given CLASSIFIED at the very minimum a merchandise credit for whatever he wanted in the store. If in the end they dont want those options its still very possible to return anything after all it is up to the managers discretion its not like the rules are somehow etched in stone and "no" means "no", in which case good luck with that business lasting. Most Managers who stick to "policy" are peolpe that dont understand the concept "with power comes responsibility". Do you think the people over at corporate care about you?? No, thats why you work thanksgiving and at some places even Christmas while the heads are at jhome with their families.