[Spacemafia]

Quote:

Originally Posted by CLASSIFIED

Is the customer always right?

In retail the correct answer is that it doesn't matter.

Managers have to look at the big picture and think in the long term.

Breaking a policy durring a pivitol moment could mean the difference between having a customer for life and no customer at all.

That is the moral of the Anti-Best Buy thread; not that the rules are the rules and shmae on you if you didn't know them.

They cant break THIS one though....I break policies all the time, but this is a different one.

Im sorry Classified, but I dont sell Electronics and Ive known this policy for a very long time.....its been standard for a while now....