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Thread: Kmart (Sears) to close some of its stores
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Old 12-28-2011, 05:57 AM   #18
KingLouie731
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I direct my statements about Kmart because I don't really shop Sears but I truly believe that if Kmart employees would offer better customer service that they could make a turn around to be able to update the stores. I saw an article on Yahoo about this story yesterday and one of the sources quoted said that Kmart is failing is because Sears Holding won't invest in better service and renovations.

Case in point: Yesterday I saw a lady, who by her own admission has been with Kmart for 30+ years, direct a customer to the electronics counter for help with something in furniture rather than help out herself or make a call to get some help. She was only straightening from what I could see and any retailer will tell you customers come first but that appears to be the case only rarely, and not just at kmart. I know the guy in electronics and lp measures limit how far/long he can be out of electronics and he kind of snapped at her and made her make the page as he was presently with a customer and she got a little bit of an attitude. needless to say I wasn't in the store long yesterday but that seems to be the case across the board. I go into Target or Walmart or Kmart and I can make it around the store and not be greeted by anyone including the 'greeters', which blows my mind.

*Background* I love Kmart. In the area where I grew up there was no such thing as Walmart until I was a teenager, I'm 30 now, and Kmart was a big deal. I also think it must be said that I never truly went to the mall until I was able to drive :embarrassed: we had family dollar stores, roses, & maxway within <5 miles of the house and they were more frequented but at Christmas it was Kmart Layaway and maybe JC Penny's. I hope they turn their act around because I love to shop at the same store I've been going to for most of my 30 years and it kills me to see these lazy folks who are the 'gatekeepers' now. Pricing sucks on some things but they bogo sales and clearance gold mine makes up for that, as does the Shop Your Way Reward Card program they have in place where it kinda pays you to shop @ kmart. I believe they can make a turn around but it will be gradual and only if they are willing to make the investments necessary.

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