[BlackMagnus]

Quote:

Originally Posted by TomsToyChest

Speaking as someone who used to work in retail, I made it a point to try to be as informed as I could be on the products I was selling. The customers who came in the store I worked at sought me out for advice because they knew I wouldn't BS them on items they were interested in buying.

I completely agree with this statement. I worked in retail for 3 years 10 years ago and WOW, the level of customer service is really fell off. I would love seeing a customers face when I could find exactly what they were looking for and knew what I was selling them, that was part of the reason I worn so many hats in that store.

Anyway, one of the policies I can remember was the one on opened media. Even exchange for the same EXACT product. No gift card, no refund, nada. I had plenty of people get pissed when they tried this and I told them that. Otherwise, their return policy otherwise was pretty lax.

I don't believe the policy has changed in any store but, I could be wrong. It is what it is.