[DogFashionDisco]

Report that shit to their corporate office, and be a jerk about it. It won't change anything, but the idiots you had to deal with will probably get chewed out.

Quote:

Originally Posted by TomsToyChest

I ran into a rather curious situation at TRU today. As I was about to open up my NECA Predator two pack to shoot a video review I noticed that the plasma gun on the City Hunter figure was broken off the shoulder mount in package. "Ok", I thought, "no big deal as I bought the set earlier this month. I'll drive over to TRU and get an even exchange."

As I'm in their reward program, I had purchased the set with a $3 off coupon that I had received via e-mail just after the holiday season. Granted, it's not a huge savings but every little bit helps, especially when buying an item like this.

When I got to the store, I had the dis-pleasure of speaking to a customer service rep who really could care less about the job, smacking her bubble-gum loudly, etc. After showing her the defect, she said I could go back and get another set if there were any left. Thankfully, there were 5 on the shelf.

I found one that appeared to be defect free and returned to the customer service desk. As she examined the receipt, she said "Did you buy this with a coupon?"

"Yes I did", I replied.

"Well, you're going to owe the store $3 since the coupon is non-refundable".

"I'm not trying to do a return", I explained, "I just want to do an even exchange."

"That doesn't matter", I was told. "You have to pay $3 if you want to do an exchange".

Needless to say, I got a bit irritated. I asked for a manager, who in turn re-iterated what the gum muncher told me.

As I was in a bit of a hurry, I gave up and paid the $3. Needless to say, I was perplexed and a bit annoyed that this incident had occurred.

Granted, $3 really isn't a large amount of money. But the principle of using one of their reward coupons and then being penalized the coupon amount during an even exchange is a bit annoying.

Mental note to self: Next time you shop in TRU, make sure to examine the item thoroughly before heading to the cash register, especially if using a reward coupon to purchase it.