Integration

TomsToyChest · 01-20-2012, 04:53 PM

Quote:

Originally Posted by behindthemask

I agree send that off to corporate along with I may never shop here and will tell my friends and family not to shop at your stores unless some type of compensation is met, like a complete set of marvel legends. lol.

Ha! Yeah, that's the ticket.

Seriously, it doesn't matter how many people they get riled up. For every one customer lost, there are that many more to take their place. It's the corporate rule of thumb IMO and it sucks.

The way that Toys R Us has their Reward program arranged, it comes across to me as more of a shell game than an actual reward. I think it's a rotten practice on their part to penalize a customer any amount of money for something as simple as an even exchange. This may not be true for everyone on here but to me, paying $35 + tax is a bigger than average expenditure for an item like the Predator set so if I'm ponying up that kind of money, especially for an exclusive offering, you can damn sure bet I want the best one I can find with little to no flaws present.

If I remember correctly Toys R Us was in bankruptcy some years ago with several stores being closed so I can only guess when they emerged from bankruptcy that's when they got greedy and slick with their programs and offerings. For example, take Marvel Universe. At a newish Toys R Us that opened here in my area, albeit a fair distance from me and a PITA to find a parking spot, a Marvel Universe figure was $7.99 each. I go to the TRU I was at yesterday, the same figure line is $8.49 each. I don't see that occurring at Best Buy, Target or Wal-Mart, so how can Toys R Us justify this practice? It makes absolutely no sense to me.

Furthermore, Toys R Us spread the 10% back holiday rewards out over two dates. You get part of it that has to be used by a certain date and the other part later. Again, that makes no sense to me at all.

Amusingly enough, I just got an e-mail from Toys R Us that I need to hurry up and use my remaining reward coupons. Run, don't walk blah blah blah... the e-mail said. lol

01-20-2012, 04:53 PM	#12
TomsToyChest Join Date: Aug 2011 Location: Planet Earth Posts: 545	Quote: Originally Posted by behindthemask I agree send that off to corporate along with I may never shop here and will tell my friends and family not to shop at your stores unless some type of compensation is met, like a complete set of marvel legends. lol. Ha! Yeah, that's the ticket. Seriously, it doesn't matter how many people they get riled up. For every one customer lost, there are that many more to take their place. It's the corporate rule of thumb IMO and it sucks. The way that Toys R Us has their Reward program arranged, it comes across to me as more of a shell game than an actual reward. I think it's a rotten practice on their part to penalize a customer any amount of money for something as simple as an even exchange. This may not be true for everyone on here but to me, paying $35 + tax is a bigger than average expenditure for an item like the Predator set so if I'm ponying up that kind of money, especially for an exclusive offering, you can damn sure bet I want the best one I can find with little to no flaws present. If I remember correctly Toys R Us was in bankruptcy some years ago with several stores being closed so I can only guess when they emerged from bankruptcy that's when they got greedy and slick with their programs and offerings. For example, take Marvel Universe. At a newish Toys R Us that opened here in my area, albeit a fair distance from me and a PITA to find a parking spot, a Marvel Universe figure was $7.99 each. I go to the TRU I was at yesterday, the same figure line is $8.49 each. I don't see that occurring at Best Buy, Target or Wal-Mart, so how can Toys R Us justify this practice? It makes absolutely no sense to me. Furthermore, Toys R Us spread the 10% back holiday rewards out over two dates. You get part of it that has to be used by a certain date and the other part later. Again, that makes no sense to me at all. Amusingly enough, I just got an e-mail from Toys R Us that I need to hurry up and use my remaining reward coupons. Run, don't walk blah blah blah... the e-mail said. lol __________________ http://www.youtube.com/tomstoychest