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Thread
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DCUC Wave 10 Out Now
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10-05-2009, 07:40 AM
#
94
jimster2010
Join Date: Aug 2009
Posts: 495
Quote:
Originally Posted by
trebleshot
If you truly have a problem with a company, then contacting that company's Customer Service department in a civil manner is the best way to ensure that your grievances/complaints are heard. Outright hate mail will most likely be ignored and could potentially bring about legal action, if severe enough.
Also, Mattel has absolutely nothing to do with Wal-Mart's distribution issues. If the toys are out, that means Mattel shipped the product to Wal-Mart. Mattel's responsibility ends when they have fulfilled the sales orders. From that point on, it's up to Wal-Mart to get it on the shelf at the local retail level.
I understand that Mattel has nothing to do with how Wal - Mart distributes it's product. You misread my post becuase it was directed at Wal - Mart. Also, the customer service hotline is just as lame as the live customer service you get in most of their stores. Trust me they were the only ones I called becuase Wal - Mart was the only one I saw responsible for this debacle.
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