[SH0CKWAVE]

Quote:

Originally Posted by WoRkAh0LiC

Aw, screw it. Let me begin by saying that I already have the Spidey/Doom 2 pack. I wanted to get another one for my son. Go to Target, they have new Comic 2 packs out. Scan one, it says they have more in the back. Ask an employee if he can get me what's in the back so I can grab the one I am looking for. I specifically told him the exact one I wanted. He says he has to ask his manager. Comes back 2 minutes later and says that since there are still some on the floor, he can't go get any more in the back. I explain to him that there are a total of 12 packs on the floor, and there are 3 pegs for this stuff. If he went and pulled one box from the back, it still wouldn't be enough to fully stock the pegs. He said that I could talk to his manager if I wanted to. I go to the manager and start to explain. I repeat START to explain. Manager cuts me off and says, "We don't cater to collectors." I didn't even finish my sentence and this is what he tells me. I told him I was not buying it as a collector, but for my son. He simply replies with, "No, I'm not going to get it." I explain how there is space for more on the pegs. He replies, "We won't restock it until there are no more left on the pegs." I ask, "what if there was only 1 left?" He said, "Doesn't matter, I still won't restock until all of them are sold." The entire time he is telling me this, he has this attitude in his voice. He's giving me this rude a$$ look and sounds like a total jerkoff. I said again, "Look man, I know there are people that collect this out there. I just want one for my son. I know exactly which one I want for him. My son is a huge Spider-Man fan and I...." Before I could finish, he cuts me off and says, "look, I already told you no, so stop wasting my time." I looked at him in sh0ck. I said, "OK, what's your name?" He gave me his first name. As I was walking away, I turned back and said, "What's your last name?" He gave me his last name and I clearly said, this is not the end of this. I'll be calling corporate right now. I called corporate and complained as I walked away. They said they would LOOK INTO THE ISSUE. I explained how he was talking to me, the tone of his voice, the attitude and everything. This was simply horrible customer service. If he had explained to me that they had a new policy (which I later found out when complaining to his boss in the store) in a calm and polite manner, then I would have accepted it. But no, he had to be a jackass. I never heard back from corporate even though I asked for a return call about the issue. His boss didn't do anything for me either, but at least she was nice and calm about the whole situation. I really hate how bad customer service has gotten in the past few years.

I seriously almost bought all of their 2 packs just to make them restock. Then I'd go and return all of them somewhere else LOL. My girlfriend calmed me down and I didn't do that, but damn I was so close to doing it. I was seriously FUMING. Anyways, that's my Target drama. When did customer service go out the damn window?

sums it all up, doesn't it.