[strongchad]

Quote:

Originally Posted by Snowflakian

I LOVE bbts.
When my GOTG 3 pack arrived and Starlords arm broke that day because of how hasbro QC overlooked him, they replaced him before the week was even over. I was prepared to send the whole 3 pack back, but they sent me a new starlord so now the broken starlord has been pillaged for custom parts and I didn't have to fuss with shipping anything back.

Yeah, I'm won over. A while back Smalljoes just randomly cancelled a pre-order because the guy was apparently upset that when I asked him how much something was, he just went and charged me for it without even asking me. When I asked him to change the order back, he just cancelled the whole thing without a word. Terrible customer service, and since I've been wary ordering online.

Heck, when I pulled out the 2nd busted figure from the case, I was disappointed completely and my fears confirmed, but they had responded to my email within hours and were awesome about it. Next case...coming from them!