[CMIII]

well I can answer for Quality Control things actually. I work in a Warehouse (Groceries) many times Warehouses have policies that a case damaged no matter how minor it should/must be either repacked or returned to the Place of Origin. Many times that includes Items that touch those that are damaged because they have a spill of some kind on them sometimes this happens in the Warehouse others in the Store. In Store incidents (this includes Truck damages) Product is returned to the warehouse at times full loads if on the truck a case is broken it will not touch the shelves that depends on Policy of the store some stores do not differentiate between food, clothing, electronics, or toys.