[TFW2005]

Originally posted by: ORIO @ TFW2005.com

Quote:

Site sponsor TFSource has sent out an update regarding preorders for MP-13 Soundwave. An excerpt from their notice is below, click on the title bar to read the full article.

MP-13 Masterpiece Soundwave Preorder Status Update

We've been waiting for quite some time for an update on our Masterpiece Soundwave shipment, and unfortunately Takara/Tomy has decided to delay any further shipments without a definite release date. Our assumption is likely around the same time they release the Hasbro version or potentially even later, but this is purely speculation. We are very frustrated by the situation, but now that we finally have some information we want to update everyone who preordered. We also found out some shops were extremely short shipped, and had issues getting any of their stock. Fortunately we received all of the first part of our order and in the past we have never had any issue or shortage getting any of our stock from Takara/Tomy, this is truly a first.

To be clear, on three separate occasions we've received confirmation of our order and that it would ship on a certain date: we were told it would ship out right after our first shipment, then in February, then March. All we can do is go off of the information they provide, we just hope they can quickly confirm when our order will finally ship. However as that could be some time from now, we want to give everyone an update and chance to cancel.

Due to the very unfortunate circumstances and uncertainty around the actual second shipment and when it is received, we are inviting anyone that wants to cancel their preorder at this point to do so. Simply email customercare@tfsource.com with your order #, and we will be happy to remove your Soundwave and issue a full refund if you prepaid. Our sincere apologies for the circumstances. In all the hundreds of items we've carried over the years from TakaraTomy, truly TFSource has never once had a delay like this on any item or any significant shortage, much less this highly of an anticipated piece.

Additionally, we have expended tremendous effort in the past couple of days to acquire as much stock from many different sources, often paying over our retail price to make sure we can still fill as many orders as possible. However, there simply are not any shops out there with any significant stock due to the above mentioned situation to fill all of our preorders that are currently outstanding. These additional purchases will trickle in throughout next month. So dependent on where you are in the queue we'll ship out your order as we receive this stock. We have a master list compiled of every preorder/stacked order and instock order and will fill them as the stock comes in.

Finally, we know this news will upset many of our customers, as a result and regardless of our policy on short or canceled shipments we will offer a one-time Customer Appreciation Credit to each customer who was affected by this and asks to have their preorder canceled. It is a $20 store credit voucher per customer for any Masterpiece item on our site. This needs to be redeemed on a regular preorder or instock order (non-stacked preorder) by 4/10/2013. More details on this follows below.

Original Source: TFSource Speaks Out About MP-13 Delay @ Transformers - TFW2005.com.