[Dr Kain]

Quote:

Originally Posted by CMIII

Dr. Kain what exactly happened that you had to contact Digital River. As for the Shipping costs it might be how Digital River Ships them BBTS may only ship your order Digital River might Ship Regionally (Northeast, Southeast, and etc).

In June of last year, I got an email telling me my Atrocitus order has been canceled. I called them up then and was told they accidentally sold my subscription figure because it was not mailed out ahead of time.

In July, my CC expired and I called them up to update it, they told me to update it on the website. I did so. My July order was denied, so I had to call them up again, and they told me they could not charge my card. I gave them the new card again, but they told me they could only charge my old card. I then had to call them again and they had to cancel my sub and then reinstate it with the new card on file. -_-

In Nov, I moved, so I updated my address on the phone AND the website, but they sent it to my old address. Fortunately, I still had the keys to that place, so I was still able to get it. I called them up again and updated my address and again on the site, but they still shipped Dec's order to my old address. They allowed UPS to update my address and said everything would be fine for Jan's sub. I even called them up again in Jan to update my address (which was good because they still had the previous address), but once again, THEY SHIPPED MY SUB TO THE OLD ADDRESS. This time though, they did not allow UPS to deliver it to my new address so I was told it had to be shipped back to them and they would have to reship it. As such, I did. However, when DR got it back, they canceled my sub. I had to call them yet again and get my sub reinstated and the address updated once again.

It was utter bs because every time I called them, there was nothing left in the system about my previous phone call. Each person I talked to had no idea what was going on and what the other person I spoke to did. All I got was an apology after apology instead of results. I don't care about apologies, just get my ****ing order straight!!

As for the shipping cost, sorry, but even if that were the case, there is no way it would be $7 more for DR to ship it compared to BBTS. $2 at max. In fact, I even checked with my UPS store and to ship DR's box to the same address it was shipped from with the same contents would cost me $7 via Ground.