[trebleshot]

Digital River should have written a new form letter/auto-text tailored for this instance instead of re-using a largely inappropriate auto-text response. Especially when it is easily misunderstood if not read carefully.

I think this would have been much more accurate and would have only taken them a few minutes (my changes in red):

"Subscription Status Update"

Text body:
"Dear XXXXXXXXX,

Unfortunately, we were unable to reach our goal for the Club Infinite Earths subscription. For this reason, your order has been cancelled. A refund is being issued to the credit card that you supplied when you placed the order and should appear on your statement within 14 business days. Thank you for your support.


Product SKU Product Name Qty Ordered Reason for Cancellation
BHG62Q Club Infini 1 Other
Your Order Information

Order Number: XXXXXXXXXXX
Order Date: DATE"

Quote:

Originally Posted by CMIII

You would think that in the planning phases of the Subscription that someone be it at DC/WB/Sony or Mattel would have suggested the possibility of the sub not going through at some point.

I don't think DC, WB and Sony were involved in the process enough to suggest anything like that. And I honestly doubt that DC even cared what happened to the DCUC line as long as they got their allotted share of the profits from the licensing agreement.