[Lamentations07]

Quote:

Originally Posted by ProfessorHov

I was upset and told them as a collector I can spot this. It's no fair to the regular customer who would have bought a used item. I also said it seems you might have taken this as a return and they had no clue. I said as a major company you can't have this happen. The manager was a nice younger gal and she said sorry for the trouble here is 50 gift card. I think she gave it so I won't report them to corporate. Only thing I can think of.

That was very nice of the manager to give you the gift card. They will report that type of refund fraud to corporate and damage out those figure so no harm to them. They wouldn't get in trouble for the return so there wasn't a need to "cover themselves" with the act. Chances are they noticed you are a routine customer and acted like a true business should and keep their customer happy. Very nice!

Quote:

Originally Posted by salsa4datass

I guess it's tru policy to hire managers that are just full of crap. I went to my local tru a while back and the manager told me he couldn't price match an item because walmart no longer had them in stock. before I can ask how he knew that he said he sent someone in the morning to check. wtf? I was still able to find the item at walmart. I've pointed out stolen, damaged and switched items I think at every store I frequent and haven't gotten crap...

I can understand how frustrating TRU can be. Unfortunately TRU has a very wish-washy price match policy that has changed week to week at times. I worked at a TRU from 2005 until the end of 2013 and I have seen many instances where they waffle on what their policy is but this is generally caused by poor communication and execution on the corporate level that trickles down to the stores and hurts the customers. With a large retail chain like TRU you will get the inconsistencies as well as poor managers here and there who do not act in the best interest of customer service. It's unfortunate that you had an incident like that like I said though it's rare that the store ever gives out gift cards for just noticing an issue with merchandise.