[chaosorc]

Thanks for the replies.

I was going to cancel and reorder but the customer service agent I spoke with said not to do that and they will resolve it for me. HE stated that he escalated the issue and then about 4-5 times I went back to support and they were still working on it. After about 2 weeks I went to support and some random agent said its against there policy to price match, even tho they were matching their own prices. He offered me a 10.00 coupon that expires in 10 days and that was all he would do.

I really do not understand how such large companies get away with horrible technical support. I only ordered the figures so I would not have to find them, but to have the company i pre-ordered from then lower the price by 4.00 each after is a bit insulting in my view. Add to this the fact that they already charge more then retail on many of their products.


To make everything worse the order arrived incomplete. Two of the 7 items are missing from the box so I must once again contact support