[Dr Kain]

Quote:

Originally Posted by Jeddostotle7

Having been an employee at TRU, I can explain: the actual in-store database is very hard to use by itself for finding an item, because unless you have the actual TRU database item number or the UPC, it's really hard to tell what some items are by the way they're named in the database, and it's hard to search for the item you're looking for because the database name for the item may not contain any actual useful identifying words specific to that item. So, we usually look an item up on the website to find the item number in the description, THEN we use that item number to look in the in-store database. If it's not on the website, it's veeeery hard to find; basically the only way we could possibly find it in the database is if someone gave us the actual UPC to look up.

Here's the thing, the employee could have explained that aspect instead of speaking like a brain dead idiot who really didn't want to do his job.