[HoovenIV]

Quote:

Originally Posted by protostar8

Just be aware the owner is very temperamental and went on a tantrum the other day.
He made the 80's Commanders (Centurions Unlicensed figures) and advertised them as a one time only thing that would never be sold again. The first round people asked for better head sculpts and colors that were more animation accurate. The guy ignored those requests and rushed the products out. Then less than 2 months after release announces he's doing another run with the improvements people wanted.
People started flaming about it (understandably IMO) and he literally threatened to start kicking people from his Facebook page who were being mean to him. He even put up a post saying he'll talk badly to whichever customer he feels like and stands by that...so yeah...not a good look.

The products the guy makes are pretty cool but he's above and beyond a d**k and admitted he lied to everyone about the first run. I'm assuming he lied so that he could push artificial FOMO. It's not an okay situation and from what a buddy said he's not responding to anyone about the situation now (at least my friend said he's asked to talk to him in private and hasn't gotten any response yet). I was considering getting the 2nd release 80's commanders and the silverhawks stuff but I don't like supporting companies that act like what I've seen.

Go check out the company's responses on their Facebook page. It's not a good image to keep up.

I'm of two minds on this. I've been frequenting their page since this new announcement popped up.

1) From a customer service standpoint and just from a representative image of the company he's trying to establish, he probably could have handled that better. In general, it's just not a good look. But I imagine it's hard when you're smaller company like that. I'd be banning and blocking people too. People are so venomous and spiteful. I can't even imagine the private messages he's gotten as opposed to the publicly posted ones. Because.....

2) That page is flooded with entitled man babies. From everything I've read and seen, it seems to me like he didn't lie. (The post of him saying he did, was straight up being sarcastic and poking the bear. Again, not a great look) He put something out that was a one time run. And it was. What he put out is never going to come out again. I'm sure phrasing it like he did created FOMO and this situation. But now there is a new product, with new colors, new sculpts and newly molded pieces. It's a new thing. Sure it's what everyone wanted in the first place, but everyone knew exactly what they were paying for and getting when they placed those orders. He told people that was the look he wanted to put out.

Now that he's putting out what they actually wanted, they believe they're entitled to discounts or a pound of flesh. And it's ridiculous. Would I be upset if I was them? Sure. But that's the risk of being a first adopter. You gotta suck that up. If they didn't like the look of these things, they shouldn't have bought them. Just like I did. They weren't the Centurions I wanted, so I passed.