[Nayt Navare]

Quote:

Originally Posted by poddie

Except... literally every single one of those was announced PRE-Covid.

They are finally getting some of their product back from China for release (Zombie Lab, Zorro, Phantom/Flash and fantasy wave incoming very soon), so they're resuming some product announcements. Because... this is when ToyFair would have been.

Were they supposed to sit at home and do nothing during the last three years while the factories couldn't get product out? Doesn't make any sense to me.

Even a quick glance at this forum's own news posts show that is not true. Umbrella Academy, Court of the Dead, Flash Gordon, Classics, Popeye, those comic funnies, Lucha all shown/announced in 2020 or later. Not even including the stuff they just helped others with, like the western figures.

I am not asking them to be idle, but I would also expect delivery of product before it feels like focus is shifting. As someone who made a $540+ pre-order back in 11/19, who was told three different dates (all delayed), I am getting irked and losing faith. Genuinely. I understand delays happen. I understand COVID is a thing. I get that. I do. But I am sitting here with a bill with absolutely nothing to show for it, three missed deadlines, and more products announced after the fact than were even available, before, without orders from 2+ years ago being filled.

I am in a 'I get it, but' mood that is just souring as time goes on. I appreciate that they're showing production samples.. but I was told they had product samples, before-

Sent: Friday, November 20, 2020 6:59 PM
To: (REDACTED)
Subject: Re: New customer message on December 29, 2019 at 3:02 pm

Hi (REDACTED)!
We are expecting our Wave 6 figures to arrive in the first quarter 2021. We’ve had unprecedented delays this year due to COVID. Our factory shut down for 5 months and they are still working with just 20% of their staff to meet local safety requirements. Once they reopened we needed to make adjustments on our tooling for Wave 6 to get things absolutely perfect, so this unfortunately shifted our production order. Our samples are looking great and they are working very hard to finish these for us! And I certainly understand the concern and desire to wait until these figures to arrive first.

Have a great night,
(REDACTED)

So again, I can appreciate delays. But at some point, frustration with announcements of more undelivered product without proper notification or communication of delays is certainly understandable, I would argue.

Amazing company. Amazing products. Genuinely kind staff when you reach out to them. But still frustrated, as a customer.