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Thread: All 14 Figures in GL Movie Masters Line
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Old 05-31-2011, 03:53 PM   #10
hrothgars
hrothgars's Avatar
Join Date: Apr 2011
Location: Chicago, IL
Posts: 842
Quote:
Originally Posted by Phil View Post
Wow, that's a pretty shady business practice.
I think its more a result of extremely poor ecommerce / database management. It really blew-up with Hasbro Transformers Human Alliance Mudflap and Kmart ate all shipping and return shipping costs. They aren't making any money off of the practice, and in fact are losing out significantly on return shipping costs. The in-store pick-ups are rough too because their systems apparently don't differentiate between figures in the same line.

In general, they are handling the customer service aspect of it after the errors are made, but they need to start avoiding the issue in the first place as it now has become common place.

The Donald says, "Kmart Ecommerce Guy, you're fired!"

That said, my local brick & mortar K-mart had a good supply of each of the exclusives except the Guardian fig, which I didn't see.
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