[quinten182]

Soooo I Walked into Wal-Mart this morning and the lady was stocking toys. I spotted a box that said "MARVEL UNIVERSE TEAM PACKS" sealed and underneath other boxes on the cart. I didn't even imagine it being the 3-packs at retail.. I had 2-packs in my head for some reason.

So I asked her if I could know what was in the box any way and she sighed and looked at it.. then snappily replied, "super heroes."

I very politely asked if I could by any chance see which ones were inside.

She dropped the box she had in her hands and kinda tossed the one on top of the MU one on the floor and pulled out her knife to cut it open. So I timed it just right and waited until she went to cut it open and said, "If you weren't going to open that today I'd be more than happy to come back." I knew full well she was going to open it at that point and also that they were definitely stocking it this morning, so that tiny bit of politeness changed her mood a good amount.

"No, no, it's fine, I'd have to get to it any way."

I seen the 3-packs and got excited that there could be the rare chance of a FF variant, but of course not. I already have all 3 of the packs, but the lady had lightened her mood from my statement so I picked up the X-Force pack for a friend and told her she was awesome. That's all it took. She laughed and said, "I try I guess." I told her to have a good day and went to pay.

She did not fulfill her customer service obligations up front by any means no, but she works at wal-mart at 7 AM.. so instead of arguing with her, I went with the high road option. So in the end, she now may be more likely to help people who ask for things "in the back" or "in the box they see" and that's a win for all of us!