[TomsToyChest]

Quote:

Originally Posted by miketime

The only experiance I've had lately with WM is that you can't return DVD's. I bought Starwars on Blue Ray. I thought I would still get bonus features on just the original trilogy but no you have to buy all 6 movies to get the extra content. I went to return it the verry next day and all they would do was give me a new one which they opened so I could not return it somewhere else. WTF It was the next day. Just because people can copy movies and return them doesn't mean they should no longer accept returns on them. I wanted to get the more expensive set but they would not let me. BS

You can return DVD's/Blu-Rays within 30 days as long as they're not opened. If you've opened the package you can only exchange for the same title. And yes, they will open the package you're swapping before you leave the customer service desk during the exchange process.

The return policy isn't exclusive to Wal-Mart. Every brick-and-mortar retail store like Wal-Mart and Best Buy has a similar policy for media exchanges.

The only exception I've run into was when I bought the first season of Hawaii Five-O a few years ago and one of the DVDs had fallen out of the case while in-store and gotten scratched, making it unplayable. When I exchanged for the last set they had in stock the same problem was discovered when it was opened at the customer service desk albeit on a different disc. As there weren't any more sets left, they credited my CC.