[trebleshot]

The only truly bad experience I've ever had at a TRU is when they sent me a coupon for $10 off a $50 purchase of toys. I went in, found $50 worth of toys I wanted and my wife found a few things for my daughter, including a lap tray/activity table. The things my wife wanted didn't count towards the $50, but the toys I had picked were more than enough (even bought a pegwarmer to pad out the total).

So we go to the checkout, everything gets rung up correctly and I get my $10 off. I'm also stoked about the toys I just bought. After we get home, my wife discovers that the lap tray thing didn't work like she thought it did. Plus, it was missing a "leg" bar.

So, receipt in hand, we went to TRU to return the lap tray thing for a refund. They told my wife that they would only refund the cost of the tray minus its portion of the $10 off. Even though there were items on the receipt that didn't count towards the coupon, the $10 was applied to the entire purchase anyway.

Needless to say, my wife was pretty pissed about it (more on principal than anything else). Now she refuses to set foot in a TRU. As for me, I probably wouldn't have bought the damn lap tray to begin with (I thought it was a silly purchase, because my daughter already has tons of activity books and a kids' table & chairs set where she can play with those books.