[bigrobotallig8r]

Its nice to here others have had good experiences with WBCollect, I wish mine as the same

I first ordered form them last spring, the item didnt show up - fair enough it happens. I was promptly refunded, they were very professional and kind about it. I made 2 more smaller orders that showed up quickly, a really good start but that was the end of any positive experience with them. I place an order for some Gijoes for about $55 in July. I waited and waited, nothing came. I emailed them, they said the order hadnt processed properly and got missed but they would send it out right away. No problem, stuff gets lost in the system, right? I placed another small order with them shortly afterwards, and another, and another all the while communicating with them regarding this matter of the first missing order. They were very polite and reassuring in their communications and they had handled our first transaction so well too, I figured it would work out.

Its November now, I have nothing from them but a lot of nice emails claiming items have been sent and promises, but no results. I'm out about $100 and its been over 3 months since ordering my first order that hasnt showed. They have now stopped communicating with me, I've sent 3 emails since October 22 with no response.

I have contacted the Better Business Bureau to try to facilitate a refund - I should have done this through Paypal but didnt because WB seemed very honest and very ready to work things out. Now I have no way of pursuing this through Paypal which is really my own fault for being trusting regarding them.

The most worrying is that they have stopped communicating with me and have not refunded me.

They seem like nice people over email, I like their prices, but after this experience I will never order from them again. Regardless of wether or not I feel they are being dishonest in this situation by not providing me with either a refund or product. Any company that can consecutively mess up 5 orders just isnt worth buying from.

Mistakes happen as a seller on ebay I make them too just like everyone else, but this situation is ridiculous.

Two big thumbs down for WBCollect from me