[SKIK]

Quote:

Originally Posted by bigrobotallig8r

Its nice to here others have had good experiences with WBCollect, I wish mine as the same

I first ordered form them last spring, the item didnt show up - fair enough it happens. I was promptly refunded, they were very professional and kind about it. I made 2 more smaller orders that showed up quickly, a really good start but that was the end of any positive experience with them. I place an order for some Gijoes for about $55 in July. I waited and waited, nothing came. I emailed them, they said the order hadnt processed properly and got missed but they would send it out right away. No problem, stuff gets lost in the system, right? I placed another small order with them shortly afterwards, and another, and another all the while communicating with them regarding this matter of the first missing order. They were very polite and reassuring in their communications and they had handled our first transaction so well too, I figured it would work out.

Its November now, I have nothing from them but a lot of nice emails claiming items have been sent and promises, but no results. I'm out about $100 and its been over 3 months since ordering my first order that hasnt showed. They have now stopped communicating with me, I've sent 3 emails since October 22 with no response.

I have contacted the Better Business Bureau to try to facilitate a refund - I should have done this through Paypal but didnt because WB seemed very honest and very ready to work things out. Now I have no way of pursuing this through Paypal which is really my own fault for being trusting regarding them.

The most worrying is that they have stopped communicating with me and have not refunded me.

They seem like nice people over email, I like their prices, but after this experience I will never order from them again. Regardless of wether or not I feel they are being dishonest in this situation by not providing me with either a refund or product. Any company that can consecutively mess up 5 orders just isnt worth buying from.

Mistakes happen as a seller on ebay I make them too just like everyone else, but this situation is ridiculous.

Two big thumbs down for WBCollect from me

Greetings all,

After reading BIGROBOTALLIG8R and having a very similar experience with them, I feel the need to add my voice about the negative experience i had with wbcollect.

the ironic thing is that i actually vouched for this company in an earlier posting of this thread.

but i was too quick to be kind.

I ordered an mu figure way back on september 2nd and when i inquired about it in october, he emailed me he would look into it. well nothing since then and its been over 2 months. i've emailed him 3 times and even got paypal to look into. unfortunately because i trusted him, i let the time frame expire and paypal could not issue me a refund but made a note in his account profile incase others found the same problem with him.

while the amount is not the issue, the lack of customer service and rudeness in his business dealings is such an unprofessional and childish reaction. its totally confusing. it seems he doesn't know how to handle any conflicts or negative aspects from his end. he could simply send an email that he messed up or that factors beyond his control have caused issues and then refund the money. but instead he ignores all emails and keeps the money. wow. how does he stay in business.

i hate posting anything negative about someone without them having their say in their defense but he seems more comfortabel using toyark forum to let us know he has new stock instead of addressing the issues some of us have had.

oh well. i hope he grows up and learns how to run a business better than this and for all that were inticed by his prices ( like myself), beware of the negative side.