[Crazy Jetty]

I have not been terribly impressed by Best Buy in general, but I've never had much of a problem with them in the past. Unfortunately, Best Buy has put every bit of competition, aside from Walmart, out of business in my area. So if I want any sort of selection in my products, I'd have no choice but to go to Best Buy.

I do have a simular tale with Borders. Nowhere nearly that horrindous. But they did not honor their commitments, so it's no wonder why they collapsed.
I preordered Dinotopia: Journey to Chandara from them. Did it on the store level, becuase I don't like buying books or comics online.
Well... the release date came and went, and no word. Didn't panic. Thought maybe it got postponed, which happens sometimes. So I sat for a while.
Finally started to look up online. It had been released. Started calling them, which got nowhere.
Finally went into the store, looked it up online there, said it had been released. Talked to the manager, told her I had preordered this, why is it not here?
She said something along the lines of "Oh. Preorders are only for if we decided to carry the book at this store. Then you would have gotten it. However, we decided not to carry that particular book. Would you like me to order it for you? I can do that."
Well... all my experience says that's what a bloody preorder WAS.

No one was curt to me, and I saw no reason to be rude in return. But that definately soured them for me. Like I said, nowhere near as horrendous as your best buy experience, and I'm not compairing them. But it's simular enough to be on topic.

I wish I could stay away from them, I don't like Best Buy. But there are no options. Just like I had no alternatives to Borders (And now for books, I got nothing anymore)