[Spacemafia]

Quote:

Originally Posted by CLASSIFIED

It does matter.

In the interest of customer service the manager at Best Buy could have accepted the return or issued me a credit despite what their policy says.

They could have marked the open dvd down as damaged and sold me the more expensive copy for the difference like I wanted. It would have made me happy, I would have stayed a customer and I wouldn't be outing them in a thread on a Toy Forum today had they made the correct decision.

Policies are for rank and file associates to protect them from making decisions they aren't paid to make.

Successful store managers make exceptions to policies all of the time in order to promote repeat business from customers.

I am speaking to you from real world experience.

And it isn't about the policy for store employees that stick to it. It is about asserting power over someone else.

I make these decisions on a dailey basis. If I believe your story I will break policy to make you happy and retain you as a customer.

This particular policy is about limmiting piracy, not scaring away customers. Therefore; in this instance; I am in the right and Best Buy was wrong.

As Im speaking to you from Real World experience.....this was put in place by the DVD industry....not stores.....you bought the wrong copy....you opened it...

People can make copies in a car from a laptop in this day and age....we all make mistakes. BB can not be blamed for a mistake you made....I know the rules and I wouldnt stop shopping somewhere because I made mistake....

We can go on and on, but fact is you opened it.....read the reciept next time and policys....

Losing one customer doesnt matter to them...they have 100 more to take your place.....RETAIL does not care....I know for a fact as a higher up in it....