[CLASSIFIED]

Quote:

Originally Posted by Spacemafia

We all make mistakes. BB can not be blamed for a mistake you made....I know the rules and I wouldnt stop shopping somewhere because I made mistake....Losing one customer doesnt matter to them...they have 100 more to take your place.....RETAIL does not care....I know for a fact as a higher up in it....

I don't blame Best Buy for the mistake I made, I blame them for not breaking their return policy in order to satisfy me; a paying customer.

I stopped shopping there, not because I blame them for the mistake I made, but because they didn't break their policy in order to satisfy me.

Losing one customer may not matter, but you have to look at the big picture. If you don't take care of your customers; they won't shop at your store anymore.

Retail cares about money, and money comes from customers.

To me, it doesn't matter what the policy is. What matters is making customers happy so they keep comming back.

The money you save long dicking a paying a customer over a dumb policy designed to prevent pirating is nothing compared to the money you lose by pissing that customer off.

I suggest you impliment my advice in the organization you are a higher up in.

I promise you, your organization will be a lot better off if you empower your staff to take care of your customers and start caring about those customers as well.