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Quote:

Originally Posted by Optimus Vader

Can everyone please list where you're a higher up so those of us reading this debate can better understand what should be done in different situations?

If you believe you deserve better service from the service industry and don't like the answer you've been given then just politely ask for that person's supervisor.

Repeat this process until you get the answer you'd like.

If you remain calm, and your request is reasonable; eventually you will reach a resonable person who would rather make you happy than piss you off.

Best Buy employs trolls who would rather flame paying customers than make them happy, and at the time I was more interested in pointing out how stupid they were than being polite and paying the difference for the special eddition.