[vampireheart]

Im saying they can easily have this exchanged and have saiid person get a more expensive item like he was going to and the best buy can resell this through their "trade in program", they take a small loss and the customer walks away with more business in the future. I know it can be done, anything in retail has an overide....ANYTHING its up to the person behind the register to make the call. If that manager is scared of his higher ups then thats another issue all together and no company should instill fear into its employees that just manifests itself into bad business morale and tyrannical bosses that eventually no one will want to work WITH.