[TVC15]

Quote:

Originally Posted by CLASSIFIED

It is BB fault.

The time between when I bought it and tried to return it was just minutes; not really enough time to burn a copy, which I couldn't do anyway because I don't posses the tech or knowledge to do so.

That is not the point though.

All retail organizations have policies put in place that managers of said retail organizations break routinely to satisfy customers.

In this particular instance the manager should have made an exception because at the time I was a regular customer who bought new dvd's from them every Tuesday.

Now, because that mangager didn't break policy, I get my new dvd's from Target.

So yeah, like I said, BB sux.

You can't assume every manager is going to make the same decision. Just because one cool one does doesn't mean that every one of them have to. You can't generalize entire management structures to satisfy your argument, and that is exactly what you're doing. Don't even bother trying to come up with an argument, you don't have one.

And "the customer is right" argument might work on a smaller store, but I assure you it rarely applies to the major corporate chains. I just can't believe anyone would even try to use that in an argument for a store of Best Buy's scale. That's only more self-entitlement, something you should be helping the original poster to get away from.