[CLASSIFIED]

Quote:

Originally Posted by Spacemafia

Im sorry...its a DVD. Once opened they cant be returned EXCEPT for the same thing....not an upgrade, not another DVD....

Quote:

Originally Posted by Spacemafia

Believe me 10 more stepped up to take his place....I dont know how people on Ebay get away with....but I showed you the policy of many stores...

You cant return opened stuff in the form of DVD, CD, Games, HD......Why are you and others ignoring a rule???

I work in retail and the customer is never right ever.....they are cocky, mean and a Holes....

Fact is a rule is a rule....you have them here and issue warnings and/or ban to someone for breaking them. If it wasnt for us then these websites wouldnt be here. Yet we have to go by your rules.

Customers are the reason I have a job...but they still are pricks half the time.

In life we all have to live by rules....sucks, but it gives us order.

He bought the wrong thing, but yet you can clearly tell when its a reg DVD and tell when its HD....

He opened it....and the store followed its own rules....

Customers might not be pricks as much if maybe every now and then you bent the rules in their favor...

Just saying.

Listen, it is clear we have a difference of philosophy.

I'm not arguing policy with you, just suggesting they could have done more to satisfy me.

Had they, instead of no longer shopping there, I would have been a loyal customer.

Again, you should suggest this strategy to your boss. I think it would be beneficial.

You don't need to have an adversarial relationship with your customers.