[CLASSIFIED]

Is the customer always right?

In retail the correct answer is that it doesn't matter.

Managers have to look at the big picture and think in the long term.

Breaking a policy durring a pivitol moment could mean the difference between having a customer for life and no customer at all.

That is the moral of the Anti-Best Buy thread; not that the rules are the rules and shmae on you if you didn't know them.