[Crazy Jetty]

Quote:

Originally Posted by Nomad

I'd have just offered to be part of their focus group.


Seriously though, one of the biggest things that irks me has to do with how many of these places (hardly just limited to Best Buy) seem to make it a point to have their staff as ill-informed as possible. Now, this is of course from the customer end, but more times than not, I haven't found the employees physically being the problem, but rather how little training & support their given from management & of course corporate. Then when it comes to asking for policies, they rarely even have stuff in the store for you to read, so they give you a phone number to call... which often ends up with you being intentionally dicked around for the sake of making you give up.

While I can't speak specifically of Best Buy, per say, from a Walmart Stanpoint how the management tends to do things ends up with uninformed employees.
Walmart tends to move employees around constantly. Often to departments they really have little to no business being in.
For instance, one of our cake decorators got promoted and randomly placed as the supervising manager over Auto.
One of our gardencenter guys was constantly being pulled and put over into produce, or meat.
On Walmart's level, that tends to result in employees who really don't know much about anything. Combined with the fact that customers do not distinguish one department from the next. And if they catch you walking by somewhere (On your way to clock in, clock out, find a manager, whatever reason), they expect you to know everything about the area they're in, which just is not possible in these megaretail stores.
I never pretended to know anything about what they were asking,a nd I was all too happy to find someone who did and bring them over (Made customers happy, and most usually understood). But a lot of managers don't like that.

So, I can't imagine that Best Buy is *too* different in that they're probably moving people around constantly.

And from a retail employee's standpoint, everything Classified said feels absolutely true.