[Veronica Mars]

Quote:

Originally Posted by NerfTW

What do you expect them to do, exactly?

This isn't like hiring 10 temp employees and telling them to run a register. This is the largest traffic they'll get all year, orders of magnitude greater than the next highest traffic numbers. It's not feasible or practical to say "Hey, you should just install extra servers and bandwith that will go unused 364 days out of the year."

Servers aren't just plugged in and switched on, and bandwith isn't like saying "Oh, direct some of the cars over the grass there." They would be paying for and maintaining these all year round, and that's a lot of money for something that sits unused for 99.72% of the year, just so a few hundred people can get a few exclusives. This isn't a Black Friday for them. It's just a heavy load day. They sell the same amount regardless of how long it takes people to get them. It's barely a blip on their sales charts.

What do I expect them to do exactly? How about we start with them learning some basic, decent customer service skills? Their website can't handle the traffic and they don't want to pay to fix that issue? Fine, but then do something more for your customers than send out janky form letters full of BS platitudes