[jimster2010]

Quote:

Originally Posted by deceptifocus

so as an employee who works a not so great job and likes DCUC im just supposed to sit back and never buy anything thats hard to find? i mean scalping is one thing, but i mean if you see the wave first because you work there, thats just ONE of almost NO PERKS of having the job.

As an employee of the store you are there for customer service and you should allow the general public to get them first whether you are scalping or not. Your perk is your paycheck.

Edit:

Well I received a call from the manager just as promised and once again the dynamite customer service that WM provides is in full force. I was told that she had put several calls into other stores to see if they had them and nothing but the main obstacle was she still did not have the UPC #'s. Fellow collectors, I ask you this how hard do you think this manager looked for those UPC #'s because it took me all of 10 seconds to find them online. This prompted to send the followng e-mail to WM corporate: Last week I had sent an e-mail of complaint regarding a negative experience concerning this location. Unfortunately, I have to send another one. On 10/23/09 I received a phone call from a manager named J at this location who seemed like she was concerned about collectibles being bought up by the employees before they hit the sales floor and wanted to not only put a stop to it in the future but see what can be done for me in regards to this situation. To reiterate, I shop at this location on semi-daily basis and aside from other things that I buy, I always check for collectibles in the toy dept. In particular an exclusive Mattel product called DC Unvierse wave 10 action figures. I had heard from other collectors most collectibles are grabbed and purchased by employees right as they are being unloaded from the truck in particular an employee named S who works in the sporting goods dept. at this store. When I confronted the toy dept manager M about it and also pointed out that I have seen several cases of Hot Wheels already gone through as they are being brought out from the truck, she just laughed it off which upset me because I go there everyday looking for these items and M is the employee that always sees me there.

J's response was sympathetic and she told me she would follow up with me on 10/26/09 and that she would get the UPC #'s for the items I am looking for and see if she can do a store search and try get them from another store which I felt if there was any interest in servicing me as a regular customer that it would have been done before she placed the call to me. While I understand situations arise and perhaps customer service issues take precedence over other ones, I still would have appreciated some type of reassurance that my situation is being addressed. As matter of fact I found UPC codes to most of the items, #27084-72809, 27084-72810, and 27084-72808. Would someone please address this issue.