[Snowflakian]

Quote:

Originally Posted by strongchad

Wow, so if anyone recalls, a couple of pages back I wrote how my case from BBTS showed up and had two defective figures, the Kang and Punisher. I assumed since it was a case unopened I couldn't return it, but hey, I figured I'd ask BBTS if they would do an exchange.

Well, lo and behold, they offered me either $20 credit for them or I could exchange the whole case for a new one. Slightly a pain but hey, I really was bummed about the junky leg that wouldn't stay on on them, so I choose to send back the case.

Then, I get an email from them saying they found they had Kang and Punisher there in stock, so they would just send me the replacements and I wouldn't even have to go through the process of sending them the case, waiting for the new one, etc. And today, they sent me the shipping confirmation.

Now, after dealing with crappy customer service from TWO websites previously for my figures (Smalljoes and PGT) and those horrible experiences, I just assumed the worst, but aces to BigBadToyStore for totalling winning me over!

I LOVE bbts.
When my GOTG 3 pack arrived and Starlords arm broke that day because of how hasbro QC overlooked him, they replaced him before the week was even over. I was prepared to send the whole 3 pack back, but they sent me a new starlord so now the broken starlord has been pillaged for custom parts and I didn't have to fuss with shipping anything back.