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Thread: Rocket Raccoon Broken Arm
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Old 09-29-2014, 05:39 PM   #12
ze0ro
Join Date: Jan 2012
Posts: 211
There have been two times I had to contact Hasbro regarding their merchandise; both were ML figures (ROML Steve Rogers and 2-pack Deadpool )
Both times, the figures were bought from Wal-Mart and TRU and so they were still available at retail.
I was warned that because the item was part of an assortment, they could not guarantee I would receive the same item in return, and I may receive a different figure from the assortment or perhaps a suitable alternative. I foolishly took the gamble.

Both times, I was sent a toy that Hasbro felt was an "appropriate" replacement. Instead of a replacement Steve Rogers, I got a Captain America movie figure with a gimmicky shield action feature (I'm sure you know the kind of figure I mean). The real kick in the face was that instead of receiving a replacement Deadpool, I received an Incredible Hulk riding a quad!

I wouldn't bother sending Rocket in to Hasbro. If you do send it to them, you should expect a replacement toy that isn't even a Marvel Legend. At least that way you won't be disappointed with the mail comes.
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