[Dr Kain]

Quote:

Originally Posted by RedModa

Hey guys, I created this account just to bring this to your attention, about a week ago I purchased a variant Batgirl, after opening it and playing with it for about 20 minutes the hair ball joint broke off -_- I contacted square enix support as soon as I could, I sent them a picture of the broken piece and receipt and after that this is what they said:

Thank you for contacting the Square Enix Support Centre.


We confirm we have received your pictures.

The case has been escalated to our head office. We will contact you as soon
as we have an update.

We apologize for any inconvenience caused.

Looked pretty ordinary, btw since she broke after I handled her I intended to purchase the part rather than demand a free replacement part.

Thank you for contacting the Square Enix Support Centre.


We are contacting you regarding your broken figurine.

Unfortunately we advise you to contact the retailer from where you bought
the item as we would only be able to assist you further if the figurine was
purchased from our official store.

We apologise for any inconvenience caused.

And this is were I got a little pissed (at myself mostly), I bought her from an independent guy, therefore no warranty, and he doesn't carry extra stock; so I sent another email to square enix stating that I wanted to purchase the part, I didn't want anything for free and that it was quite outrageous how they did not offer any replacement parts if not purchased from their official store, their reply:

Thank you for contacting the Square Enix Support Centre.


We are sorry to hear that you have experienced this technical difficulty.

Please be aware that we have consulted with our head office to see if
providing replacement parts will be possible, and we have been advised that
we are unable to do so.

Unfortunately we can only advise returning to the retailer, who will be able
to contact the vendor that the item came from.

We apologize for the inconvenience caused.


Well, I geuss thats that. What have I learned?, Play Arts customer service, while responsive has been unhelpful, if I take these figures out of the box again (of which I have multiple, 6 in total) ill most likely pose them and never touch them again, and if I ever buy a Play Arts figure again, ill buy it from a retailer that can do what Square Enix won't, replace a broken figure.

Unfortunately this experience has left a sour taste in my mouth, ignorant old me used to think that they made some of the best figures in their price range, unfortunately due to the QC issues and the lack of replacement parts and support from Square enix, it will be a long time before I purchase another Play Arts figure.

Yeah, their customer service is atrocious. My Kratos was broken right out of the package and missing accessories, but after 19 email attempts with not a single response, I gave up. I haven't touched a Play Art since, and given that they have gone into making some of the most ugliest, pieces of crap looking toys ever, I am glad for that.