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Thread: Mattel hits just keep on coming
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Old 12-18-2014, 01:01 AM   #18
ultraman zoffy
Join Date: Oct 2011
Posts: 1,024
Might as well post this in case anyone thought they might actually offer an out to customers under these "special" circumstances...

"Thank you for contacting the MattyCollector.com online store.

We apologize for the inconvenience.

We have received your request to cancel shipment of your order;
unfortunately we were unable to do so. Your order was processed for
shipment immediately upon completion, and no changes were able to be
made.
Please be informed that MattyCollector.com DOES NOT accept
cancellations. Once an order has been completed it cannot be cancelled.
This applies to all orders, including subscriptions.

You will be receiving a shipping notification email shortly. If you do
not wish to receive the shipment and you would like a refund, you may
refuse delivery.

We appreciate your patience and understanding.

In an effort to continuously improve the customer experience, we would
like your feedback through a brief survey. It should only take a few
minutes of your time.

https://www.surveymonkey.com/s/PXJMKJ7?c=202090

Sincerely,
Froilan V.
MattyCollector.com online store
Customer Service
mattycollector.cs@digitalriver.com
Email ID: 29038810

... my favorite is the bolded part. Was it really processed for shipment immediately upon completion, Matty? Was it really? lol
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