[TomsToyChest]

Quote:

Originally Posted by Trivial Psychic

While I love NECA for it's own reasons (mostly because I love many of the franchises it holds, in particular Friday the 13th and Robocop...) I have to take Tom's stance on this argument, especially after tonight, where I noticed that as I was taking a figure out of the clam shell, before I could even remove the twist tie holding it it's plastic housing, it was already broken.

Guess what line? Pacific Rim....AGAIN.

It appears that the shoulder joint on Tacit Ronin's was already broken, or broke during the removal of the figure from the plastic bedding molded around it, thanks to a faulty plastic pin holding the joint together. This really pisses me off, because they have had several waves already to get the problems corrected with the fragile plastics being used, especially on the joints, and once again, NECA has failed miserably to do anything about it. This is also the FOURTH major QC issue (I'm not bitching about paint apps here...) that I've had over FIVE figures...(all of them Jaegers.)

We should not have to treat our figures like precious dinosaur bones in the side of a mountain every time we open one up to simply display on our shelves, gently having to cut around the plastic with an entire cache' of Craftsmen tools just to safely get to the figure inside, only to have the damn thing fall apart seconds removing it. It's BS, and the QC issues, especially with Pacific Rim, is getting old already. I've had 3 dollar Transformers from Big Lots that could run rings around these things in terms of durability, and these are fully priced, $20 dollar toys...

What makes this really shitty, is that NECA offers NOTHING in the way of customer service to help correct these problems. Their website's customer service form reads like a police report, and they straight up say on their website but in only slightly nicer terms..."Something wrong with our stuff? Piss off and go try the retailer you bought it from,...Maybe they can help."

Hopefully TRU will be able to help me on this one, as thankfully while I no longer have the receipt, I was smart enough to keep the digital version of it on my phone. Fool me once, shame on you, fool me twice...three...four....FIVE TIMES? Shame on me. And oh yeah...F'U. That'll be the last time I ever invest in the Pacific Rim line...

Trivial,

I lost count at the number of times I've had problems with the Predator figures. I'm quite concerned about running into more with the last of the Predators I have lined up to open for future reviews.

TimothyR stated I was going a little too far with my criticism on this problem. And you know what... that's fine. Sooner or later he'll start experiencing the QC issues like you have had on your Pacific Rim figures or in my case, Predator figures. It's not a question of if, it's a just a matter of when.

I once had hope that the QC problems with NECA figures would get sorted out. Randy Falk himself has allegedly acknowledged there were problems with the Predator figures in the past. I understand that problems sometimes occur during the manufacturing process and take time to fix. But as I said previously, I've run into the same ridiculous problems with the last 10 waves of Predators. That is more than enough time to get these types of problems straightened out.

As you noted, the NECA customer service is especially non-existent. After all, they got your money so why should they give a damn if they sold you a broken figure.

I would normally be curious about what Randy and the other guys at NECA would have to say about all these rampant QC issues with all of these figure lines. But then again, I have to keep in mind that NECA is just another American company where money trumps QC and you know what, Randy's too busy to give a damn about the QC issues that are plaguing his company's figures because he's more interested in counting his cash or sending out teaser shots (or as I call them, cookies) of the upcoming overpriced figures to the NECA cheerleaders who dot the cyber landscape on Twitter and other social media outlets.

Anyway, I was sorry to read about your Pacific Rim figure breaking. Unfortunately I don't think TRU is going to be able to help you. I was told on one of my more recent visits that they will not accept a return on an opened figure and will refer you directly back to the manufacturer to have the matter resolved, which in this case would be... NECA!