[Trivial Psychic]

Quote:

Originally Posted by TomsToyChest

Trivial,
I was sorry to read about your Pacific Rim figure breaking. Unfortunately I don't think TRU is going to be able to help you. I was told on one of my more recent visits that they will not accept a return on an opened figure and will refer you directly back to the manufacturer to have the matter resolved, which in this case would be... NECA!

I took Tacit back to TRU today, and thankfully they were able to accept the return, being that the figure was damaged in a manner that one is not able to spot from simply looking at the packaging. It also helped that I returned all of the original packaging, which I'm helps TRU in the write off process so they get their money back from the vendor. Of course though, there were no Tacit's available to even exchange as NECA's distribution is nearly as pathetic as their customer service, at least in my town.

It's a damn shame, because I'm somewhat of a completionist when it comes to collecting certain lines, and Tacit was a figure that I was eagerly looking forward to. I've seen places online where I can pick him up for fairly cheap, but I wonder if it's even worth the trouble at this point. I may still pick him up, because I really wanted that figure, but sure enough, going forward, I'm done with the line.