[UpDog]

In defense of retail employees, a lot of these big name stores are notoriously understaffed (walmart is especially known for this), to the point where there's no realistic way any of these stores can do everything they should with the numbers they have. So you gotta cut corners, and toys are a relatively low importance item in the scheme of target/walgreens/walmart. Clothes/Appliances/Electronics, that's where these stores are making their money, that's where they're gonna tell their employees to focus.