[donmeca2020]

Quote:

Originally Posted by Frank Richards

In regards to the current argument/debate going on here, what stores are some of you guys shopping at that you actually expect employees to be on the sale floor offering help ?

In my area, Wal-Mart, Target, and TRU have been "self-service" for years.

The concept of the "sales associate" has largely been abandoned by those stores, and many others. Many of them have even been implementing self-checkout areas, where you don't even interact with a cashier.

When I go to a gas station, I don't expect an attendant to come pump the gas for me (like they did decades ago), and when I go to big-box store, I expect to basically do everything for myself as well. That's just what the retail experience has become.

Blame the economy, blame Amazon, blame whoever you want, but that's just how it's done these days, so why get salty when there's no one on the floor to be your personal shopper ?

FYI, if you do indeed want someone to play personal shopper for you, shop at a higher class of retailers. Sure, most areas don't have "boutique" toy stores, but when it comes to sneakers, clothes, liquor, electronics, etc... if you want an employee to actually show any interest in your tastes and buying habits, hit up a higher-end boutique. You'll be blown away by how much better the customer service is compared to your average chain store.

I don't believe anyone is expecting someone to come up and ask you if you need assistance. HOWEVER when you do need help at a walmart,target,TRU store they should be ready to help when asked a question. Not run or walk the opposite direction, or when you do ask something they act as if they're too busy or unable to help. Or in some cases put a face and attitude up when they actually have to do a little work... once again the job is customer service... there is slight interaction needed when working in retail stores.