[Frank Richards]

BBTS is the last of a dying breed. That store is nothing short of outstanding. I've never had any sort of complication with anything I've pre-ordered from them, and their "Pile of Loot" option is a brilliant idea.

AND, I can't rave enough about their exemplary customer service. A few years ago, I purchased a rare-ish Transformer from them, and when I opened it, I discovered that the "hinge" (lol, I don't know the correct term) on one of the feet was cracked and warped, causing the foot to fall off the first time I tried to transform it. I emailed BBTS, and they asked me to send a pic of the defective area, and almost immediately after receiving that pic, they told me to keep the damaged one and that they would ship a new one to me through priority mail that same day.

As much as I love Entertainment Earth, I avoid pre-orders through them at all costs, unless it's an item exclusive to them, of course .
Any Hasbro pre-order through them (especially Legends and SW Black figures) will sit in limbo for months and months, while everyone who pre-ordered through BBTS, or picked theirs up at brick-and-mortar stores, is already enjoying their figures.