[SymbiSpidey]

Speaking of fig-swapping, some scumbag did this at the Walgreen's I work at, during my shift:




Unfortunately, I wasn't the one working the front register and didn't see this return happen, otherwise I would have told him I couldn't accept it. It was one of our new hires, and I explained to her the scam, so she said she'd look out for it in the future. I reminded her it's not really her fault; when somebody does a swap like this, it's hard for the average store employee to see that there's something wrong unless they're already suspicious of it.

The problem with return policies, and store policies in general, though, is that despite it all, regular employees actually have little to no power in these types of customer interactions, at least from my experience. You're discouraged from "accusing" the customer of doing anything, even when it's an obvious scam. Customers recognize you have to basically bend over backwards for them and so long as they aren't being violent, they can huff and puff and eventually get what they want.

It's that unfortunate dark side of customer service.