[trebleshot]

They basically said it would only be fixed on a second run of Roboto, if they choose to do it.

And that is what surprised me the most: they aren't even sure if there's even going to be a second run. I would think if they knew that a f*ckup like this happened, they would delay the release date of Roboto, send the defective product back to the plant and make them fix the run. Or at the very least, begin working on a second run with the correct shoulder assembly (maybe using a different plant).

I realize it's not entirely Mattel's fault, but all the more reason for them to go after the factory and its piss-poor excuse for communications. This lackadaisical attitude from Mattel is just sad. I mean, it borders on outright apathy.